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What happens after you’ve made an application

When we receive your application, we’ll send you an acknowledgement that includes a reference number that should be used when you contact us.

Your application and supporting documents will be reviewed and assessed against the scheme’s eligibility criteria.

If we have any queries regarding your application, we’ll contact you using the details that you have provided in your application. Alternatively, we’ll contact you again once the review is complete to confirm whether your application has been approved.

If your application is approved

If your application is approved we’ll let you know and then pay the amount into your account in the next 5 working days. If there is a difference between what you’ve claimed and what we’re paying, we’ll email you separately to explain why.

If your application is rejected

If your application is rejected, we’ll explain why it did not meet the eligibility criteria. If you have other eligible expenditure, you’ll be able to submit a new application.